Support

Flowmation systems give you as much support as you need. You get the comfort of knowing that you are backed up by people who have years of experience and expertise working with your type of systems.

Whatever the level of technical expertise in your organisation, Flowmation Systems can fill in the missing pieces. With over 12 years of supporting organisations throughout the UK we really understand what providing quality support is all about.

Want us to
support...

email
backup
server OS
network
firewall
internet
hardware

Specialising in Mac OS X and Linux

We specialise in supporting infrastructures where there is a mixed environment including Mac OSX or Linux systems. This may be all of your infrastructure if you are an SME, or a department or office within a larger organisation.

Outsource your IT resource

In smaller organisations it often falls on someone whose primary skills are not in IT to deal with IT issues. They can make a very good job of this but, even so, it is not always a very efficient way of working. It's easy to get stuck on problems when they arise and it can take hours to resolve problems which someone with the appropriate level of skills and experience might resolve in just minutes.

The cost of doing this can be substantial. Let us make your staff more efficient at doing what they are best skilled at and let us take the IT strain for you and them.

Pioneering remote support

It is now perfectly straightforward for us to have a dedicated and secure access into your systems so that we can assess and diagnose problems as they arise, simply and easily. It's like having someone in the office next door working on your problem - only in reality they are many miles away.

Not only is this more effective it means that we can diagnose and fix your serious problems straight away - there's no delay whilst someone visits your site and there's no need for you to be involved. You can simply let us get on with getting your problems resolved.

Web based issue tracking

You can log an issue with us using our online tracker system. You will get an email with a confirmation email and a ticket reference straight away and then you can log on to see an update on progress. Of course, you can always phone us, if you wish.

A friendly, efficient service

Although we love our IT at Flowmation Systems, we know that not everyone is quite so enamoured. So, we will talk in a language you will understand and not disguise it in IT speak. You will be appointed an account manager and they will be your central point of call for many issues, keeping continuity for you and making you feel more comfortable about calling in. We will always be happy to hear from you.

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